Language. To qualify for the county service I only had to give my address and diagnosis during a brief phone conversation. The state required a one hour in-person interview where I had to give specific examples to explain why I could not take public transportation. Giving my diagnosis was not enough. When making a reservation, both systems asked me what ambulatory device I used (e.g. cane, wheelchair) so they knew what type of vehicle to send.
Money Management. The county service was free. The state service required exact change. They told me the cost of a one-way fare when I made a reservation. Cost was based on what it would cost me to make that trip on public transportation (e.g. bus fare of $2.25). I kept a supply of one dollar bills and coins. homeafterstroke.blogspot.com